Refund Policy
Last Updated: January 1, 2026
Mountain Table Catering & Events strives to provide quality hospitality and catering services. This Refund Policy explains cancellation and refund procedures for our events and services.
Deposits
Certain events may require deposits to secure reservations. Deposits may be:
- Fully refundable within 48 hours of booking
- Partially refundable depending on event date proximity
- Non-refundable once preparation has begun
Customer Cancellations
More than 30 days before event
Eligible for substantial refund consideration.
15–30 days before event
Partial refunds may be issued depending on preparation status.
Less than 15 days before event
Refunds may be limited due to food purchasing, staffing, and scheduling commitments.
Company Cancellations
If Mountain Table Catering & Events must cancel due to circumstances under company control, customers may receive:
- Full refund of all payments made
- Alternative scheduling options at no additional cost
Service Issues
Customers should report service concerns within 7 days of service completion. All refund requests will be reviewed individually and responded to in a timely manner.
Non-Refundable Items
The following may be non-refundable:
- Completed services
- Customized menu planning
- Purchased food inventory
- Third-party vendor expenses
Processing Time
Approved refunds are generally processed within 10–15 business days of approval.
Policy Changes
This policy may be updated periodically without prior notice. The current version will always be available on this page.
Contact Information
Mountain Table Catering & Events
30 Sable Point Dr, Hurricane, WV 25526
Phone: (304) 395-7489
Email: sayers62580@aol.com